We accept Visa / Master card and Paypal.
Your online orders are directly connected to payment system through SSL connection.
HobbyShop2go.com does not save any your data throughout the process.
Shipment and Delivery
We offer and provide high quality and reliable shipment service, EMS and Airmal Service to overseas customers. Local Courier and Tai Po exchange center to Hong Kong customers & SF- Express to mainland China customers. We can use Hong Kong Post to deliver goods all over the world. If customers want another courier services, please contact our customer service firstname.lastname@example.org for further enquiries.
We offer half and full order payment for all pre-orders. For customers use half payment deposit, our customer service will email the payment notifications when all items in stock. This email has payment instruction and link which redirect customers for settlement. After this is done, the order will ship immediately. Besides, there is ONE months' time to settle the balance payment. If payment is not done within this period. We would cancel this order and withdraw the payment. For customers use full payment, we shall ship products once it is arrived.
Service Charge / Handling Fee
HobbyShop2go.com will not response for any transaction handling fees or service charges that may arise.
Please make sure you have an exact amount deposit to our bank account.
Refund Policy for Unsuccessful Delivery
Refund policy does not apply at any situations including damaged, lost, wrong address delivery etc.
Otherwise, mailing insurance should be applied. We would issue an additional mailing insurance quotation upon your request.
On the other hand, if you want other express shipping method, like UPS or Fedex,
please send us the request and contact our customer service email@example.com.
They would process after receive your request.
If it is provided to be the factorys' fault or damaged via postal,
please take photos about the damaged goods conditions and email to our customer service firstname.lastname@example.org.
We shall take appropriate actions to tackle the problem.
We may request from resending the goods to you but we would not bear any additional shipment cost in case any situations can apply.
Refund policy is not applied at any situations.
Local customers can exchange goods at Tai Po MTR station. There is no additional shipping cost needed with this service. You can just simply choose Hong Kong as your destinated area and "Self Take" with the shipping choice provided in the cart.